Product Recall Policy

PHYSICIANS' NATURAL CHOICE (PNC)

PRODUCT RECALL POLICY

Effective Date: 03/01/2026
1. PURPOSE

Physicians' Natural Choice ("PNC") is committed to protecting consumers by maintaining procedures for the prompt identification, evaluation, and removal of any hemp-derived CBD product that may present a risk to consumer health, safety, or regulatory compliance.

This Product Recall Policy establishes procedures for the voluntary recall of products distributed by PNC in accordance with:

  • Federal Food, Drug, and Cosmetic Act (FD&C Act) 
  • FDA Recall Guidance (21 CFR Part 7) 
  • 2018 Agriculture Improvement Act (Farm Bill) 
  • Federal Trade Commission (FTC) consumer protection requirements 
  • Applicable state hemp and consumer product regulations 
  • Good Manufacturing Practices (GMP) standards, where applicable 

 

2. SCOPE

This policy applies to all PNC-branded products, including:

  • Hemp-derived CBD tinctures 
  • CBD capsules 
  • CBD gummies 
  • Topical CBD products 
  • Pet CBD products (if applicable) 
  • Any future hemp-derived cannabinoid products distributed by PNC 

This policy applies to products sold through:

  • PNC websites 
  • Healthcare practitioners 
  • Retail distributors 
  • Wholesale accounts 
  • E-commerce platforms 
  • Direct-to-consumer sales 

 

3. RECALL TRIGGERS

A recall may be initiated when PNC determines that a product:

Safety Concerns

  • Contains contaminants 
  • Contains undeclared ingredients 
  • Contains excessive THC levels 
  • Contains microbial contamination 
  • Contains heavy metals above allowable limits 
  • Contains pesticides exceeding regulatory limits 
  • Presents an adverse health risk 

Quality Concerns

  • Incorrect labeling 
  • Incorrect dosage declarations 
  • Packaging defects 
  • Product stability failures 
  • Product mix-ups 

Regulatory Concerns

  • Violation of state hemp regulations 
  • Violation of federal hemp requirements 
  • THC concentration exceeding legal limits 
  • Manufacturing deviations 
  • Misbranding concerns 

Consumer Complaints

A pattern of consumer complaints indicating a potential safety or quality issue may trigger an investigation and possible recall.

 

4. RECALL CLASSIFICATIONS

PNC shall use FDA-recognized recall classifications:

Class I Recall

Reasonable probability that use or exposure will cause serious adverse health consequences or death.

Examples:

  • Dangerous contamination 
  • Significantly elevated THC levels 
  • Toxic ingredients 

Class II Recall

Use may cause temporary or medically reversible adverse health consequences.

Examples:

  • Labeling errors 
  • Incorrect potency declarations 
  • Minor contamination 

Class III Recall

Use is not likely to cause adverse health consequences but violates regulations.

Examples:

  • Minor labeling deficiencies 
  • Packaging noncompliance 
  • Administrative errors 

 

5. RECALL COMMITTEE

PNC shall maintain a Recall Committee consisting of:

  • Chief Executive Officer or designee 
  • Quality Assurance Manager 
  • Compliance Officer 
  • Operations Manager 
  • Customer Service Manager 
  • Legal Counsel (when appropriate) 

The Recall Committee is responsible for:

  • Evaluating potential recall events 
  • Determining recall classification 
  • Coordinating notifications 
  • Managing corrective actions 
  • Approving recall termination 

 

6. RECALL PROCEDURES

Step 1 – Identification

Potential issues may be identified through:

  • Consumer complaints 
  • Adverse event reports 
  • Laboratory testing 
  • Supplier notifications 
  • Regulatory agency notifications 
  • Internal quality audits 

Step 2 – Investigation

PNC shall:

  • Identify affected lot numbers 
  • Review manufacturing records 
  • Review laboratory test results 
  • Assess consumer risk 
  • Determine scope of distribution 

All investigations shall be documented.

Step 3 – Recall Decision

The Recall Committee shall determine:

  • Whether a recall is necessary 
  • Recall classification 
  • Geographic scope 
  • Consumer notification requirements 
  • Regulatory reporting requirements 

 

7. NOTIFICATION REQUIREMENTS

When a recall is initiated, PNC may notify:

Consumers

Through one or more of the following:

  • Email notifications 
  • Website announcements 
  • Social media notices 
  • Direct mail notifications 
  • Press releases when warranted 

Distributors and Retailers

Notifications shall include:

  • Product name 
  • Lot number(s) 
  • Recall reason 
  • Instructions for handling inventory 
  • Return or destruction procedures 

Regulatory Agencies

When required by law, PNC shall notify applicable authorities including:

  • U.S. Food and Drug Administration (FDA) 
  • State Departments of Agriculture 
  • State Health Departments 
  • Other relevant regulatory agencies 

 

8. CONSUMER RECALL RESPONSE

Consumers shall be instructed to:

  • Stop using the affected product immediately. 
  • Isolate the product from other inventory. 
  • Contact PNC Customer Support. 
  • Follow instructions regarding return, replacement, disposal, or refund. 

PNC may request:

  • Product photographs 
  • Lot numbers 
  • Proof of purchase 
  • Description of any adverse events 

 

9. REFUNDS AND REPLACEMENTS

For recalled products, PNC may provide:

  • Full refund 
  • Product replacement 
  • Store credit 

At PNC's discretion and consistent with applicable law.

Consumers shall not be responsible for return shipping costs associated with recalled products.

 

10. TRACEABILITY

PNC shall maintain records sufficient to identify:

  • Manufacturing lots 
  • Batch numbers 
  • Suppliers 
  • Distribution channels 
  • Customer orders 

Records shall be retained for a minimum of:

  • Five (5) years, or 
  • Longer if required by applicable law 

 

11. ADVERSE EVENT REPORTING

PNC shall maintain procedures for documenting:

  • Consumer complaints 
  • Adverse event reports 
  • Medical incidents 
  • Product quality concerns 

Serious adverse events shall be reviewed promptly and reported when required by applicable federal or state law.

 

12. CORRECTIVE AND PREVENTIVE ACTIONS (CAPA)

Following any recall, PNC shall:

  • Conduct root-cause analysis 
  • Identify contributing factors 
  • Implement corrective actions 
  • Verify effectiveness of corrective actions 
  • Update procedures when necessary 

 

13. RECALL TERMINATION

A recall may be terminated when:

  • All reasonable efforts to recover affected product have been completed; 
  • Appropriate regulatory agencies have been notified when required; 
  • Corrective actions have been implemented; and 
  • The Recall Committee determines that the recall objectives have been achieved. 

 

14. PUBLIC COMMUNICATIONS

Only authorized representatives of PNC may communicate publicly regarding a recall.

Public communications shall be:

  • Accurate 
  • Timely 
  • Consistent 
  • Non-misleading 
  • Compliant with FDA and FTC requirements 

 

15. TRAINING

Relevant employees shall receive training on:

  • Complaint handling 
  • Adverse event reporting 
  • Recall procedures 
  • Product traceability 
  • Consumer communication protocols 

Training records shall be maintained.

 

16. POLICY REVIEW

This Product Recall Policy shall be reviewed annually and updated as necessary to maintain compliance with:

  • Federal law 
  • State law 
  • Regulatory guidance 
  • Industry best practices 

 

Customer Recall Contact Information

Physicians' Natural Choice
Customer Support: 877-869-0999
Email: info@physiciansnaturalchoice.com
Website: www.physicianschoice.com

 

Legal Compliance Note

Because hemp-derived CBD regulations vary by state and continue to evolve, PNC should have this policy reviewed by counsel familiar with hemp, cannabis, FDA, FTC, and state consumer product laws before implementation. This policy provides a strong nationwide framework but is not a substitute for state-specific legal advice.

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